FAQ

Orders & Payments

Where can I find your products? How can I place an order?

Just click “guides” on the main menu and choose between “gym guides”, “home guide” or “nutrition guide”, then scroll down to browse through the available items and read the product information.

You can click “Buy Now” to proceed to the checkout page and place your order.

Is there a bundle offer?

Yes, just click “Bundle” on the main menu to see the available offer. You can choose between Tone at Home Guide + Nutrition - Everything you need eBook or Glute Builder Body Toner 1 + Nutrition - Everything you need eBook.

Can I buy your guide internationally?

Yes, my guide is available in all countries.

What methods of payment do you accept?

You can pay via Card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

I have enough money available so why won't my payment go through?

If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognise my domain. Please get in touch with them to resolve the issue or try using another card or payment method.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.

What can I do if I made a duplicate order?

If you have purchased the same digital product more than once, we can refund you for the cost of any duplicate transactions using the same payment details and method you used to complete your purchase. To request this, please contact my support team here - https://support.taylorkayteee.com/hc/en-us/requests/new

About the guides

Is this your actual training/nutrition guide?

Yes - All my guides are based on what I do myself and these plans have helped me achieve my physique today. I have tested and completed all the guides and am always incorporating elements they include into my training.

Are the glute workouts all the same?

EVERY glute/leg workout is different! I have carefully designed each workout to gradually increase in intensity throughout the guide.

Will your guides be too hard for me?

As a beginner, you should simply use lighter weights! The exercises are easily adaptable for beginners as the moves are simple.

Can I do the guides at home?

If you are exercising at home make sure to select my Tone At Home guide which is appropriate for you. My other guides can only be followed in the gym.

Why are your guides different from all the other guides?

As a biochemistry student, I studied the biomechanics of muscle growth (I have included simplified information in the guide). I also researched what movements produce the highest EMG result in the gluteal muscles (higher EMG result = higher muscle activation). This along with my 3 years of training helped me while planning my guides. I have trialed many different exercises, weights, rep ranges, supersets, tri-sets and resistances, making sure the guides increase in intensity as the weeks go by.

How do I receive my guides?

You get each guide in 2 formats. Firstly, you will be able to access any guide you purchase through the AFLETE app which contains all the workouts and videos. Secondly:

  • My Nutrition guide, Tone At Home, and Glute Builder Body Toner 1 are available in .pdf form and will be sent to you via email shortly after your order is placed. The .pdf files can also be found on the Aflete app, at the bottom of your workouts page.
  • My new guide, Glute Builder Body Toner 2, can be viewed on my website’s members area which you can access here using the login details you have registered with during checkout.

Will the guides / plans expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

How do I reset my workout progress?

You can reset each workout individually on the app. Just go to the completed workout, scroll down and click ‘view completion info’, then click the restart button on the top right.

Access Support

I have not received my confirmation email?

You should be expecting your order confirmation email within an hour. Please check your junk / spam folders to see if the confirmation email is there. You can also search for your email by simply searching for ‘confirmation’ in your search toolbar. If you still have any issues, please contact my support team here - https://support.taylorkayteee.com/hc/en-us/requests/new

My email already exists but I don’t know the password

On the app or the members area login screen, just click the “Forgot password?” button to get a reset password email. Alternatively, you can reset your password here.

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see previous FAQ.

I don’t have access to my order on the app

Please make sure you are logged in with the exact same email as you used when purchasing the guide. This is the same email where you received your confirmation email. Please double-check this as in most cases people use a different email address to buy and another to sign up to the app. If you still can’t see your order, please get in touch with our support including your payment confirmation - https://support.taylorkayteee.com/hc/en-us/requests/new

Refunds & Returns

I don’t like my product, can I get a refund?

When you purchase any plan or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer. Refunds can only be given in the following circumstances:

  • If there was a technical issue and we can see that the content was never sent.
  • If the transaction was not a genuine transaction (card fraud etc).
  • If there was a duplicate order or payment.

Where can I find your terms and conditions?

You can see our T&C document here.

Contact Support Team

Submit Support Ticket